Heather Chae's Resume (Last updated May 27th 2009)

Highly organized and detail oriented. Proficient in all aspects of general office maintenance. Enthusiastic and cooperative. Strong work ethic and superior interpersonal, customer service and communication skills. Excellent time management skills that allow for the multi-tasking of all responsibilities.

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals. Accepted and processed customer deposits and loan payments. Maintained and balanced a cash drawer daily. Responded to customer inquiries regarding account balances. Used 10 key to process monetary transactions.

Received phone calls, determined the nature of the calls and directed callers to the appropriate department. Responsible for typing memos, reports and other correspondence. Took detailed messages for person called upon, including name, time of call and nature of business. Received and distributed mail and messages to appropriate departments and employees.